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Understand the Rules Behind Your Account

These legal terms set out the conditions under which your i4malaysia account operates — covering account eligibility, how your data is handled, and what rules apply when you use the platform, all subject to what local law in Malaysia permits.

Account Eligibility ConditionsData Handling PolicyJurisdiction-Dependent AccessContact Rights and Requests
i4malaysia Understand the Rules Behind Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you need to raise a legal question, request a copy of your account data, or ask about how your information is stored and used, our support team handles these requests directly. Reach out through the channel that suits you — we will route legal queries to the right person.

Team online

Live Chat

Start a live chat session from any page on the platform. State that your query is legal or data-related and we will escalate it promptly to the right team.

Contact Form

Submit a written request through our contact form for a traceable record. Include your registered account details and the nature of your legal query for faster handling.

Account Verification Channel

For identity verification disputes or data correction requests, use the account verification channel. We will confirm receipt and provide a reference number for your request.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Your account and the personal data attached to it are handled under strict internal controls. SSL encryption is applied across all data transfers, including payment flows through Touch 'n Go eWallet, Boost, and GrabPay. Account login uses OTP verification to prevent unauthorised access — each session requires confirmation via your registered mobile number before access is granted. Data retention periods follow the minimum required by applicable financial and regulatory obligations; we do not hold your data beyond what is necessary. You can request a summary of the personal data we hold on your account at any time by contacting support.

SSL Encryption All data exchanged between your device and our platform — including payment confirmations via Touch 'n Go eWallet or Boost — is encrypted with SSL at every step.
OTP Login Protection Every account login requires a one-time password sent to your registered mobile. This step prevents unauthorised access even if your credentials are compromised elsewhere.
Data Retention Policy We keep your account and transaction records only for as long as financial regulations in Malaysia require. After the retention period, data is securely deleted from our systems.
Data Access Requests You have the right to request a copy of the data we hold on your account. Submit a request through live chat or the contact form and we will respond with your data summary.

What You Need to Know About Your Legal Rights

Common questions about account eligibility, data rights, cookies, and how to make legal requests — answered clearly so you know exactly where you stand.

Account access depends on your location and what local law in Malaysia permits. If the platform is not lawful in your jurisdiction, you are not eligible to open an account regardless of other conditions.

We collect the information you provide at registration — name, contact details, and payment identifiers such as your Touch 'n Go eWallet or GrabPay account — only what is needed to operate your account.

Transaction records and identity data are kept for the minimum period required by applicable financial regulations in Malaysia. Once that period lapses, data is removed from our systems securely.

Yes, we use cookies to maintain your session and recognise your login. You can adjust cookie preferences through your browser settings; disabling them may affect how certain account features load.

Contact us through live chat or the contact form, confirm your registered account details, and state that it is a data access or correction request. We will acknowledge it and provide a reference number.

We publish updates directly on this page. If changes are material, our support team may notify you. Continuing to use the platform after an update means you have accepted the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.