Reference

Know What You Agree To Before You Start

These Terms & Conditions set out the rules that apply when you open an account and use i4malaysia — covering how your account is managed, how payments are processed through Touch 'n Go eWallet, Boost, and GrabPay, and what we each agree to.

Account eligibility rulesPayment & withdrawal termsTouch 'n Go eWallet, Boost, GrabPay conditionsAccount suspension & closureGoverning law
i4malaysia Know What You Agree To Before You Start
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account and the data linked to it are managed in line with the commitments set out in these Terms & Conditions and our Privacy Policy. We store your registration details, payment records for Touch 'n Go eWallet, Boost, and GrabPay transactions, and session logs for account verification and dispute resolution. You have the right to request a copy of the data we hold on your account, and to request corrections if anything is inaccurate. Account closure requests are processed by our support team once your outstanding balance has been withdrawn.

Account Verification

We verify your identity before processing withdrawals. This step protects your account and ensures payments reach the correct wallet — whether that is Touch 'n Go eWallet, Boost, or GrabPay.

Data Retention

Transaction and account records are retained for the period required under applicable law. You may request details of what we hold by contacting support with your registered account email.

Cookie & Session Policy

We use session cookies to keep your account secure during login. Persistent cookies support platform performance. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update registered details — such as your linked payment wallet or email address — log in and go to Account Settings, or contact support directly if the change requires identity re-verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe an error has been made in how they have been applied to your account, contact us directly. Our support team handles account and policy queries; for payment disputes involving Touch 'n Go eWallet, Boost, or GrabPay, include your transaction reference when you write in so we can resolve it without unnecessary back-and-forth.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Quote your account ID and the specific clause you are querying for a faster response.

Email Support

Send a written query to our support address if your question involves account documentation or payment evidence. Include your registered email and any transaction reference numbers.

Account Help Centre

The Help Centre in your account settings covers common terms queries — account limits, payment rules, and account closure steps — before you need to contact the team directly.

Common Questions About Our Terms & Conditions

These answers cover the terms questions we receive most often. If your question is not here, our support team can walk you through the relevant clause — use live chat for the fastest response, especially for account or payment matters involving Boost, Touch 'n Go eWallet, or GrabPay. Players in Melaka and elsewhere in Malaysia are subject to the same Terms & Conditions.

Yes, we may update them at any time. We post the revised version on this page with a new effective date. If you keep using your account after an update, that counts as acceptance of the new terms.

We may suspend or permanently close your account if a breach is confirmed. Any funds held in your account at that point are subject to the conditions in the breach and closure clause before any withdrawal is processed.

No. Your account is personal and non-transferable. Winnings and balances may only be withdrawn to a payment method — Touch 'n Go eWallet, Boost, GrabPay or FPX — that is registered in your own name.

Deposits via Touch 'n Go eWallet, Boost, or GrabPay are governed by the payment clause. Funds must clear before they appear in your account balance. If a transfer fails, the payment method's own dispute process applies first.

Contact our support team via live chat or email with your registered email address. Data requests are handled within the timeframe required by applicable law. Account closures are processed once your balance reaches zero.

The English-language version on this page is the binding version. If you accessed a translated version for reference, the English text governs in the event of any difference or ambiguity between the two versions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.